Privacy Policy
This Privacy Policy explains how Dankooo collects, uses, stores, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA).
1. Information we collect
- Identification details: Name, surname, ID/passport (for drivers).
- Contact details: Phone number, email address.
- Trip information: Pickup/drop-off, route, timestamps.
- Vehicle details (drivers): Registration, make, model.
- Verification docs (drivers): PDP, licence, insurance.
- Technical info: Device type, browser, IP, usage data.
- Communications: Messages via web chat, app or support channels.
2. How we use your information
- To connect passengers with available drivers.
- To communicate about bookings, cancellations, and issues.
- To verify driver eligibility and maintain safety standards.
- To improve platform performance and user experience.
- To comply with legal requirements.
3. Communication, numbers & emails
- You may receive a driver’s WhatsApp number for trip coordination.
- Your number is hidden unless you choose to message the driver.
- Web chat hides both numbers completely.
- Support: support@dankooo.com
- General info: info@dankooo.com
- Security: security@dankooo.com
- System emails may come from: no-reply@dankooo.com
4. Legal basis for processing
- Contractual need
- Legal obligation
- Legitimate interest
- Consent for optional services
5. Data storage & protection
- Stored on secure servers with restricted access.
- Protected through technical and organisational safeguards.
- Kept only as long as necessary for legal or operational reasons.
6. Sharing of information
- Shared with drivers/passengers for confirmed trips only.
- Shared with verified service providers (hosting, SMS, payments).
- Shared with authorities only when legally required.
- Never sold to third parties.
7. Your rights
- Request access to your personal data.
- Request corrections to inaccurate data.
- Object to specific processing activities.
- Opt out of marketing communication.
8. Cookies & analytics
Used to analyse site traffic and improve functionality.
9. Updates to this policy
We may update this policy as our services grow or law changes.
10. Contact details
- Privacy & security: security@dankooo.com
- Support: support@dankooo.com
- General info: info@dankooo.com
- WhatsApp: +27 64 515 1723